Warranty Replacement Part Ordering ProcedureThe Warranty Replacement Parts program is designed to replace parts used from your spare parts inventory and not for supplying emergency replacement parts. To maximize system up time, it is critical to have a well-stocked inventory of spare parts.
The warranty period for the conveyor equipment is detailed in the sales contract. The standard Intelligrated conveyor equipment warranty period is (1) year.
Parts may be ordered by phone, Fax, e-mail, or by using www.OnTimeParts.com our online parts catalog. OnTimeParts displays the current price as well as a complete description and illustration of the part.
During the warranty period, all parts that have failed due to defects in material and/or workmanship will be replaced at no cost.
Damage caused by misuse, accidents, misalignment, improper installation, improper maintenance, modification by anyone except Intelligrated personnel, lack of preventative maintenance, power failure or surge, air conditioning or humidity control, transportation, or causes other than a defect in the materials or workmanship are not covered.
Use one of the following procedures when requesting a warranty replacement part:
Option one, make a copy of the Warranty Parts Request Form and complete the information requested. You must complete the entire form, including the description, manufacturer, any information stamped on the part, and all the information from the label on the conveyor. Part numbers may also be easily found in the appropriate maintenance manuals. Sign the completed form and e-mail it to the Warranty Administrator, Tony.Bens@intelligrated.com or Fax it to 513-881-5143.
Option two, visit OnTimeParts™ warranty section: www.ontimeparts.com/warranty and submit your claim online where it can be tracked. If you need assistance in navigating your way through the form, download a copy of the tutorial found on the homepage, e-mail it to email@example.com or call 513-881-5246 for assistance.
Upon receipt of the completed Warranty Part Request Form, the Warranty Administrator will issue a Returned Material Authorization (RMA) number and begin working the claim.
The Warranty Administrator will Fax or e-mail the warranty order acknowledgement to you. If there is a cost or negative quantity displayed on the order acknowledgement, the part(s) must be returned to Intelligrated.
If required, return the defective part(s) to Intelligrated at the address below. Be sure to package it appropriately to prevent damage during shipment. Also, include a copy of the Warranty Part Request Form inside the package and clearly mark the Returned Material Authorization (RMA) number on the outside of the package.
Intelligrated Parts Department
4436 Muhlhauser Road
Hamilton, OH 45011
Parts received without an RMA number will be returned to the customer. If Intelligrated does not receive the defective part(s) within 30 days, you will be billed for the part(s).
Warranty orders are always shipped via ground service at Intelligrated's expense. Other shipping arrangements may be made at your expense.